You’re not driving to Mars

///You’re not driving to Mars

You’re not driving to Mars

This new store we’ve moved to is a “concept” store. There is a significant portion of it for floor displays like kitchens. It’s nice, but the issue is we do not carry a lot of merchandise most stores do. As such, I frequently need to suggest to customers that need something NOW and can’t wait for it to come in is to give them directions to the next closest store. It’s 6 miles away, maybe a 10 minute drive. They act like I’m asking them to drive to Mars! “Can’t you just have them ship it here?” I tell them yes, but only on Wednesdays. Then they get mad about that! Really? You can’t drive 6 miles and get it today, like you want?? And we don’t ship tile! Lesson learned from that!

By | 2018-01-23T13:01:43+00:00 January 23rd, 2018|Lowe's|0 Comments

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