Customer: (holding up a laminate sample chip) I need to know how many of these do I need to do my living room?
Me: Do you know the square feet of your living room?
Customer: I think it is 12 x 15…
Me: Well, this particular model comes in 20 square feet cartons, so IF your room is 12 x 15, then you need about 10 boxes.
Customer: Okay. I’m confused… how do you fit these little squares together?
Me: you mean the sample chips?
Me: These are just small samples of the product. The actual laminate comes in long planks.
Customer: You shouldn’t make your samples like this, it is misleading!