I was standing at the Flooring desk, under the Flooring banner, directly in front of several aisles of tile. Customer looks right at me and asks where the tile is. I’m puzzled. But I I give him the “VOILA” gesture and point directly behind me. It couldn’t be more obvious. Or – keep in mind we’re right behind the paint department – “Where’s the paint department?”. Literally just turn your head around and you’ll be looking at it. It scares me how clueless some people are. I sell an appliance for delivery, then get to the address screen. Me: “What address are we delivering to?”. Customer response: “Uh, I don’t know. I just know how to get here.”