Had a lady flag me over to home org about 2 weeks ago. She has a plastic shelf kit in her cart.
C: “Is this what I have in my cart?” *points at label on shelf
M: *Compares item numbers “Yup, they are both item 356527. Its the same”
C: “Well the package says its 34″W by 14″D which will work perfect, but the label says its 16″D, which wont work”
M: *Pulls out tape measure and measures it “So its actually 34 3/4 by 14 1/2. Must be a misprint on the label.”
C: “So is the price correct?”
M: *Scans “Yup”
C: “Well then I’m being ripped off! You are charging me for 2 inches that I’m not even getting! That’s false advertising!”
M: “But ma’am, you said this is the size you need”
C: “That doesn’t matter. I should not pay full price! This is false advertising!”
M: *I see where this is going “Well, I’ll have a manager meet you at customer service to see what he can do for you”
I called him and let him know that a customer is coming up and wants to speak to a manager and told him why. Found out later he gave her 10% off. For the product that worked perfectly for her. Some people.