I was covering for appliances when I received a phone call from a customer. It appears she lived about an hour from the store and wanted to buy a washer and dryer, but could only pay in cash because her checking account had been frozen. She wanted to know if she could pay in cash online. My response: "Sure, you can just e-mail us the money."
Our backerboard is right in front of the bathrooms. I'm tired of people constantly stopping and saying "I'm gonna leave this here for a minute." Don't tell me, just do it. I'm gonna put a meter there, have them put coins in. If your meter expires, we're putting your stuff back.
Had a guy by the vinyl flooring asking about how durable they are. Told him about each one we carry and he said he'd "test them out". Proceeds to take a reciprocating saw blade and scratch each and every sample of vinyl we had out, saying "No this one scratches, this one too." Just started thinking to myself "No s*** they scratch if you're slashing a blade across them like you're slicing a baguette." Politely, but firmly asked him to stop, said he'd think about getting it and left.
I was the department manager for lumber and building materials... and use to be in flooring. When we had customers like this we would tell them, we only load nothing else. If they want to put plastic down for us to put the bags on top we can, other wise they have to load it them selves. This also included when they had to much weight for their vehicle. They had to load it and break their vehicle. On this note I loaded a guys Porsche SUV and placed the bag on his beach towels he put down...(later found [...]
I have dealt with this customer before, our newest lumber associate had not. This guy shows up in a Lexus suv to get 25 bags of concrete. He insists we dust them off and set them gently into his vehicle. I have, in the past, refused and won't load anything for this guy anymore. Our new associate told him exactly where he could put this concrete and walked out. Not sure if he is coming back. Oh yeah, when ever someone loads this guy 1or more bags always seem to slip and fall inside his Lexus and create a [...]
just got a call from a customer we have called him twice and left msg stating that quotes are ready 10/3 and 10/10.. he called saying to stop calling him cause he doesn't plan to install for a while and is annoyed with us calling him... hmm 2 calls over a week apart and ur annoyed.. how about just tell us from the get go that u just wanted to have us measure with no present plans to install... cant believe the guys attitude made it sound like we call him ever damn day..... hmm we may just have [...]
I answered the call button in modular shelving. The customer said that he wanted 4 - 40" of the Closetmaid shelving cut. I cut the first piece and handed it to the customer, he said, "let me see your tape measure". He measures the piece and quickly exclaims "you cut this wrong!". I reply "I'm sorry, what size did you ask for?" His reply was "40". My question back to him, "and what did I cut?" His reply was "exactly 40", Me, "so what is the problem?" Him "Well I'm a contractor and when ever I order shelving from [...]
Customer asked me what size the pipes are in his house. The house that was built about 80 years ago. The house that he has no idea if it is up to code. So no, I don't know what size YOUR pipes are. Then he started talking down to me because clearly I can't actually know anything about plumbing.
Lady in her 70's comes to the Pro Desk. Customer: "I am looking for the MAN here that installs rubber roofing. I need to ask a question about sealing the seams" Me: "Ma'am none of the MEN here have any experience with rubber roofing I am sorry........... (dramatic pause) and neither do any of the WOMEN" Customer: silence
Hi.. this is where you tell all of your retail customer nightmares.