s she came here to “witness” the install and video taped the whole thing!

///s she came here to “witness” the install and video taped the whole thing!

s she came here to “witness” the install and video taped the whole thing!

Had a customer complain we were overcharging her for carpet by “several hundred” square feet. Explained to her she has a pattern match we have to allow for. She said to forget the pattern match. Then she complained we ordered the wrong color. Looked thru my notes and told her that’s the color her son selected. She said she wanted a different color. SO, we ordered the color she wanted, even though the previous color had already been delivered to the installer’s warehouse. Then she wanted us to promise an install date. We told her we can’t do that until the carpet arrives and it is between her and the installer, the store has nothing to do with it. Now after the install she is complaining that she should get a refund bc there was excess carpet the installer took with him. She claimed it was over 100 sf. We asked her how she knew that. She said she looked at the rolled-up excess and it just looked like 100 sf. We told her we do not refund excess. The real kicker is the install is here in Delaware and she was calling from Oregon! Plus she flips houses for a living! WTF?! This is the abridged version of events. She called me so often, I kicked it to a Service Manager, who after several phone calls kicked to an ASM, who eventually kicked it to the Store Manager! Everyone at store now tells her to call CPO, as the store did nothing wrong. She also claims she came here to “witness” the install and video taped the whole thing! Really?

By | 2018-01-13T20:17:57+00:00 January 13th, 2018|Lowe's|0 Comments

About the Author:

Leave A Comment

Subscribe
SUBSCRIBE NOW

Join the RetailConfessions Newsletter Today

Stay updated with all latest posts and other happenings
close-link