This I don’t understand. I don’t get why we give people full refunds at all. They signed a legal document and paid for something. We should at least get to charge them for the product that we already ordered and is on its way. I had a carpet and tile install that was refunded ON THE DAY OF THE INSTALL because when the installers showed up to tear out the old carpet, there was hardwood underneath, so they cancelled and got a full refund, minus tearout and dump fee. What about all the carpet that was at their house ready to be installed that took weeks to arrive?! And how do you spend $4000 on carpet and not know you have hardwood under your current carpet?