So…… this is the first time I have had something worthy of posting to this chain.
Some background info : I one of the flooring specialists here at 1558. I was up at customer service getting my returns when I answered the phone since it was a little busy. Was a nice lady(NL) on the phone with an…. interesting… question.
Me : This is Josh how may i direct your call?
NL : Hi there I have a question.
Me : Sure how can I help?
NL : Do you offer tea service?
Me : (A few seconds of stunned silence). I am sorry what was that?
NL : I need to know if you have tea service.
Me : (A few more seconds as I wrack my brain and the first thing that pops into my head besides steeping tea was T-Moldings).
Me : Umm do you mean planing down wood into a T-Molding transition?
NL : Yes
Me : Oh sorry we only have pre-made ones my vendors sell as retail
NL : Oh okay. Well thank you and have a great day!
Me : You too.
I can only wonder what would have happened if someone without any flooring knowledge had answered that phone…