C O L O U R

C O L O U R

Me: Flooring Department how may I help you?

Her: Do you have the tile that’s on my floor? [what an opener]

Me: Do you have an item number or UPC of the floor?

Her: No. (fiddles with box) I can’t see any numbers on here. I know the name though. [thank God]

Me: Alright, what’s the name?

Her: It’s name is C-O-L-O-U-R. [that’s just the European way of spelling color. She’s not very bright]

Me: Are you sure there’s no UPC?

Her: (gives me a 8 digit number)

Me: A UPC is usually 12 digits long.

Her: I can’t find a UPC. I found the barcode though. [sigh]

Me: Okay. Can you give me the digits below it?

Her: (gives me a 9 digit number)

Me: That’s not pulling up in my system. Have you tried calling 1-800-..(gets cut off)

Her: EXCUSE ME?! I ain’t calling no number! You work for Lowe’s don’t you?

Me: Yes ma’am.

Her: You call them! You’re the one getting paid to help me. [well technically she’s right]. You talk to them! [and say what?]

Me: Ma’am the information you’ve provided isn’t pulling up in the system. (apologize to customer and end phone call)

Now granted I could’ve had her receipt information looked up, but my service desk and myself were a little slammed to say the least.

By | 2018-03-17T13:51:52+00:00 March 17th, 2018|Lowe's|0 Comments

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