Me: Flooring Department how may I help you?
Her: Do you have the tile that’s on my floor? [what an opener]
Me: Do you have an item number or UPC of the floor?
Her: No. (fiddles with box) I can’t see any numbers on here. I know the name though. [thank God]
Me: Alright, what’s the name?
Her: It’s name is C-O-L-O-U-R. [that’s just the European way of spelling color. She’s not very bright]
Me: Are you sure there’s no UPC?
Her: (gives me a 8 digit number)
Me: A UPC is usually 12 digits long.
Her: I can’t find a UPC. I found the barcode though. [sigh]
Me: Okay. Can you give me the digits below it?
Her: (gives me a 9 digit number)
Me: That’s not pulling up in my system. Have you tried calling 1-800-..(gets cut off)
Her: EXCUSE ME?! I ain’t calling no number! You work for Lowe’s don’t you?
Me: Yes ma’am.
Her: You call them! You’re the one getting paid to help me. [well technically she’s right]. You talk to them! [and say what?]
Me: Ma’am the information you’ve provided isn’t pulling up in the system. (apologize to customer and end phone call)
Now granted I could’ve had her receipt information looked up, but my service desk and myself were a little slammed to say the least.