Customer just asked me how durable one of our rock mosaics are.Eyebrow Well... they're rock... so ya, they're durable.
I had a customer last week who wanted 3 different estimates for 3 different laminate floorings in her area. Well, 2 of the 3 are non stock, so it meant having to go to Genesis and attach the estimate, which is fine, but the transitions and quarter round were also non-stock, so I ended up creating a lot of estimates in Genesis. I emailed all 3 estimates to the customer. Because of having to work around customers, it took me close to 3 hours to complete. However, the customer was not satisfied. She next wanted each of the 3 [...]
Oh, God forbid you don't laugh at a customer's joke too. A coworker of mine that left a year back was named Tatiana. Not a difficult name, but, yes, one you don't hear often. (At least in our little backwater area) She was training me in Flooring. Well this older guy and his wife talked to us about vinyl sheeting and in stock carpet, and the customer decided to make fun as he was leaving. "Well if I call back with any questions, I can ask for y'all, right? I'd probably ask for Taylor though! It's way easier to [...]
Walked up to a group of four people to asked them if they are finding everything ok. After I did ask them one of them asked me very loudly " You got any xanax?!" I just said no and turned around and walked off.
Me: Flooring Department how may I help you? Her: Do you have the tile that's on my floor? [what an opener] Me: Do you have an item number or UPC of the floor? Her: No. (fiddles with box) I can't see any numbers on here. I know the name though. [thank God] Me: Alright, what's the name? Her: It's name is C-O-L-O-U-R. [that's just the European way of spelling color. She's not very bright] Me: Are you sure there's no UPC? Her: (gives me a 8 digit number) Me: A UPC is usually 12 digits long. Her: I can't [...]
A couple days ago I had a person come up to the paint desk and ask if he could dip his fingers in some paint, thinking it was a joke I began to laugh. I could see in his eyes that it was a legit question. After telling him the only way he was going to be dipping his fingers in my paint was if he was going to purchase some. He started to walk away, turning around to tell me that his father was a painter and he used to do it all the time(giving me a look [...]
this is a test.. this is only a test.
Lady came in today and stated her contractor told her she needed 27 sqft of carpet for her entire living room. Then stated it was about 12 of her steps wide and a perfect square. (Guessing about 15lnft) They showed her maybe he meant 27 lnft but showed her how long and she knows its not that long. Felt bad because she was nice. But was so confused on what it could be. LOL
Had a lady flag me over to home org about 2 weeks ago. She has a plastic shelf kit in her cart. C: "Is this what I have in my cart?" *points at label on shelf M: *Compares item numbers "Yup, they are both item 356527. Its the same" C: "Well the package says its 34"W by 14"D which will work perfect, but the label says its 16"D, which wont work" M: *Pulls out tape measure and measures it "So its actually 34 3/4 by 14 1/2. Must be a misprint on the label." C: "So is the price [...]
This new store we've moved to is a "concept" store. There is a significant portion of it for floor displays like kitchens. It's nice, but the issue is we do not carry a lot of merchandise most stores do. As such, I frequently need to suggest to customers that need something NOW and can't wait for it to come in is to give them directions to the next closest store. It's 6 miles away, maybe a 10 minute drive. They act like I'm asking them to drive to Mars! "Can't you just have them ship it here?" I tell [...]