I had an old coot today who opened a credit card and her limit was $500 and she asked why it was, and I told her it was based on the information she gave to which she was bitching about being a millionaire and not giving her annual income information because she shouldn't have to and she kept going with this ridiculous story and at some point I just wanted to yell at her and tell her bs doesn't work because 1) a millionaire doesn't need a fuckton of credit cards 2) she wouldn't be desperate to ask for [...]
I had a mad customer once. He asked for a card to call the owner. So I handed him a card and he pulled out his phone and called the number. MY ASS started to ring and I picked it up and answered the phone as I looked at him and said Glass Repair Guys complaint department. BHAHAHAHAH he was so mad so so so mad.. BHAHAHA it was so funny about 6 of the guys working at the shop I work at were all laughing at him too.. made my day.
My manager was dealing with a mad customer and the customer asks him if he can talk to the manager and my manager says "yeah one second..." he does a dramatic ass 360 turn and says to the customer " Hi.. I'm the manager how can I help you today?" LMAO!
Had a guy by the vinyl flooring asking about how durable they are. Told him about each one we carry and he said he'd "test them out". Proceeds to take a reciprocating saw blade and scratch each and every sample of vinyl we had out, saying "No this one scratches, this one too." Just started thinking to myself "No s*** they scratch if you're slashing a blade across them like you're slicing a baguette." Politely, but firmly asked him to stop, said he'd think about getting it and left.
I got stuck at Customer Service for a few minutes on Wednesday and had an odd one; it was a first in my nearly 8 years here: Me: Sir, can I help you? Him: I need to pick up an order. She called and said it was ready. Me: OK, what phone number would it be under? (he tells me, I look. Nothing.) Is there another number that it might be under by some chance? Him: No, that's the only number. He said she called and told him it was ready! Me: Well, let me try something else. What [...]
It drives me absolutely NUTS when adults send their children to ask for help (usually the same children who have been running around wrecking everything). Seriously, you're a grownup, act like it. Besides, I don't let my kids out of my sight when we're in public. The one exception I'll give is the Chinese family that brings their 10 year old with them. He speaks far better English than his parents or grandparents, and he's nicer to deal with, too!
Had a customer come in today asking for a sealant for a click lock vinyl floor. I asked the customer what he needed the sealant for since the flooring is marketed as being waterproof, no sealant is needed. Customer replied that the flooring wasn't staying together and kept breaking apart at the click-lock point. I asked him if he made sure the flooring underneath had been checked for levelness and if there were any dips in the flooring. Customer replied that there weren't any issues there. Asked them if they left a 1/4 inch gap from walls for expansion [...]
The best is when people want to do a shower with peel and stick vinyl. "It'll work if I use grout (meaning regular grout not the acrylic stuff), I saw it on HGTV"
Had a customer today, walks up to the Flooring desk with hardwood samples, he says "I got these at Home Depot, I need you to order me more samples of the same thing and I need them tomorrow." He got upset when I told him this wasn't Depot, he answer's "well it was here yesterday!". Not really sure what he was smoking, but he should go into business selling it. Let's do the time warp again!
I had the most disturbing response from a customer today. Usually, I'll say "Are you finding everything ok?" and somehow they always mistake that for "how are you today" or "are you doing okay?" Really, it's not that hard to understand. So I ask this woman coming down the aisle previously said question, "Finding everything ok?" She says "Are we ever all ok? Really ok?" Most disturbing thing I ever heard a customer say in all my time here.