3 different estimates

///3 different estimates

3 different estimates

I had a customer last week who wanted 3 different estimates for 3 different laminate floorings in her area. Well, 2 of the 3 are non stock, so it meant having to go to Genesis and attach the estimate, which is fine, but the transitions and quarter round were also non-stock, so I ended up creating a lot of estimates in Genesis. I emailed all 3 estimates to the customer. Because of having to work around customers, it took me close to 3 hours to complete. However, the customer was not satisfied. She next wanted each of the 3 estimates broken down into the 3 separate rooms she wanted the laminate in. I kindly told her that if she wanted that, I would have to ask for a refigure for the 3 separate rooms. She could not understand why I had to do that. I explained that the original detail just gave the total area and total number of feet of transitions and moldings. She said, “Well, the guy who measured said he would break down the detail into the 3 separate rooms.” I told her that he did not do that, and I got an earful that we don’t know what we are doing, etc. I tried to explain that the Pergo 89 cent install would probably not be good because it would be 3 areas likely under 250 sq. ft.

She never answered my question about whether she wanted a refigure, so I didn’t request one. I have better things to do with my time than create 9 estimates for a single flooring installation.

By |2018-03-17T13:57:39+00:00March 17th, 2018|Lowe's|0 Comments

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