I don't know what it is about this current promo, but I've had a ton of people thinking that the pad is free. I have to keep explaining that the installation of the carpet and pad is free, but you still have to buy it. Never had that problem until this time around, must be the way the signage is worded
A customer confessed to me that his toilet fell through the floor while he was sitting on it. I just about lost it!
this just about sums it up...
Me: Yes ma'am, what can I do for you? Customer: I'd like to return this. (puts leaf blower on counter) M: Hmmm. I don't think we sell this, hold on. (beeeeeep) Sorry, this isn't ours. C: You sure? I got it from here. I know I did. M: Yeah, it's not showing up in the system. It's not even an old product. Plus, I've never seen this brand here before. -spins box around a few times, look all over- M: Ah, this was ordered from Amazon. (points to SHIPPING LABEL THAT SAYS FROM AMAZON INC) C: No. I know [...]
Yesterday I had to explain why it was taking me 20 minutes to add a nonstock transition strip to an install. The customer had about 12 different profiles in the system under 2 different addresses. He just kept saying "It's under the Green Acres address." As if that would help. That's one thing about this job that really doesn't make any sense.
I was covering for appliances when I received a phone call from a customer. It appears she lived about an hour from the store and wanted to buy a washer and dryer, but could only pay in cash because her checking account had been frozen. She wanted to know if she could pay in cash online. My response: "Sure, you can just e-mail us the money."
Our backerboard is right in front of the bathrooms. I'm tired of people constantly stopping and saying "I'm gonna leave this here for a minute." Don't tell me, just do it. I'm gonna put a meter there, have them put coins in. If your meter expires, we're putting your stuff back.
Why in the heck do people feel compelled to tell me random information that's going on in their lives?! Asked a lady today how I could help here which she said she was just looking around which she then just started telling me how her dog was at the vet getting an ultrasound and having to get meds, etc, etc. I really don't care! Another person telling me how their brothers uncles sister was getting married. So what! Oh, and they all feel compelled to tell me this stuff when we're slammed! Uhggg... smh...
C: I need a piece of carpet 8' wide and 12' long Me: Ok it's 12' already so we'll do 8' C: NOOOOOOOOOOOO I need 8 x 12 not 12 x 8 Me: Continue cutting carpet while panic stricken customer looks on...lay carpet in floor and turn it around and "voila 8 x 12" C: Oh
I just had a customer ask for a "damaged" discount on a new Shag Rug... you see it was looking a bit... um... shaggy on the ends.