Had a lady flag me over to home org about 2 weeks ago. She has a plastic shelf kit in her cart. C: "Is this what I have in my cart?" *points at label on shelf M: *Compares item numbers "Yup, they are both item 356527. Its the same" C: "Well the package says its 34"W by 14"D which will work perfect, but the label says its 16"D, which wont work" M: *Pulls out tape measure and measures it "So its actually 34 3/4 by 14 1/2. Must be a misprint on the label." C: "So is the price [...]
We had a customer come to the Quick Solar table we had set up in the front of aisle 1 and tell the Representative that the product was was destroying the sun. Their reason was that solar panels are stealing energy from the sun. Here's your sign!
Step 1: Remove all warning labels. Step 2: Let natural selection take its course.
Customer: "Can you figure out square footage for me?" Me: "Of course, what are your measurements?" (thinking: yeah i can do grade school math for you) C: "12 feet by 6..." M: "Ok, so that would be 72 squa--" C: "...by 11 by 8" M: o_O
I always get a kick when a customer has their phone in their hand and ask for a calculator. I say sure and pull my phone out of my pocket, few make the connection.
This new store we've moved to is a "concept" store. There is a significant portion of it for floor displays like kitchens. It's nice, but the issue is we do not carry a lot of merchandise most stores do. As such, I frequently need to suggest to customers that need something NOW and can't wait for it to come in is to give them directions to the next closest store. It's 6 miles away, maybe a 10 minute drive. They act like I'm asking them to drive to Mars! "Can't you just have them ship it here?" I tell [...]
They want to know if Lowe's is going to reimburse them for the gas to go to the other store. Sure, the store is 4 miles away. Here's a quarter. Have a nice day.
I had a carpet install customer call to tell me that his tenants had moved all of the furniture to prepare for the installation and wanted to know if we were going to compensate them for it. I said, "no" of course. He kept insisting that, since we weren't going to have to pay the installers, we should give him a refund. I kept explaining that he hadn't paid for that service ( 'cause it's like FREE, you know). He seemed to think that he should be compensated for saving us money. I seemed to think that he shouldn't [...]
I had some customers in appliances once that the wife was a sweetheart but the husband was a royal pain in the a-ahem-rear. He insisted that since he was going to have to wait 7 days for his washer and dryer, we should compensate him. I told him I would deliver for free. He puffed up and was all proud of himself, said he'd take it. The woman (who was much smarter, hehe) nearly spit her coffee out her nose as she had to turn away from laughing so hard.
Just got finished dealing with an angry customer. His beef? His wife's Nov. 1st contract (in his wife's name, signed & paid for by his wife) was for $5000 & he had instructed her to spend $3000. So I said that I could explain every charge to help him understand how she spent $2000 more than "he" budgeted for. So first error in his math was he'd budgeted for 1000 sq ft. Job was 1308 sq ft. His second error was he hadn't budgeted for pad. These two factors solved his $2000 mystery. So then he starts railing about [...]