Had a guy by the vinyl flooring asking about how durable they are. Told him about each one we carry and he said he'd "test them out". Proceeds to take a reciprocating saw blade and scratch each and every sample of vinyl we had out, saying "No this one scratches, this one too." Just started thinking to myself "No s*** they scratch if you're slashing a blade across them like you're slicing a baguette." Politely, but firmly asked him to stop, said he'd think about getting it and left.
I got stuck at Customer Service for a few minutes on Wednesday and had an odd one; it was a first in my nearly 8 years here: Me: Sir, can I help you? Him: I need to pick up an order. She called and said it was ready. Me: OK, what phone number would it be under? (he tells me, I look. Nothing.) Is there another number that it might be under by some chance? Him: No, that's the only number. He said she called and told him it was ready! Me: Well, let me try something else. What [...]
It drives me absolutely NUTS when adults send their children to ask for help (usually the same children who have been running around wrecking everything). Seriously, you're a grownup, act like it. Besides, I don't let my kids out of my sight when we're in public. The one exception I'll give is the Chinese family that brings their 10 year old with them. He speaks far better English than his parents or grandparents, and he's nicer to deal with, too!
Had a customer come in today asking for a sealant for a click lock vinyl floor. I asked the customer what he needed the sealant for since the flooring is marketed as being waterproof, no sealant is needed. Customer replied that the flooring wasn't staying together and kept breaking apart at the click-lock point. I asked him if he made sure the flooring underneath had been checked for levelness and if there were any dips in the flooring. Customer replied that there weren't any issues there. Asked them if they left a 1/4 inch gap from walls for expansion [...]