The best is when people want to do a shower with peel and stick vinyl. "It'll work if I use grout (meaning regular grout not the acrylic stuff), I saw it on HGTV"
Had a customer today, walks up to the Flooring desk with hardwood samples, he says "I got these at Home Depot, I need you to order me more samples of the same thing and I need them tomorrow." He got upset when I told him this wasn't Depot, he answer's "well it was here yesterday!". Not really sure what he was smoking, but he should go into business selling it. Let's do the time warp again!
I had the most disturbing response from a customer today. Usually, I'll say "Are you finding everything ok?" and somehow they always mistake that for "how are you today" or "are you doing okay?" Really, it's not that hard to understand. So I ask this woman coming down the aisle previously said question, "Finding everything ok?" She says "Are we ever all ok? Really ok?" Most disturbing thing I ever heard a customer say in all my time here.
Customer: "Where are the toilet brushes?" Me: "Those are in aisle fifteen in plumbing." C: "No they're not! I just came from there and they aren't there!" M: "Okay sir, they used to be down there-" *I was about to find out where they moved them to...* C: "You don't know your stuff!" M: "... Well I work in flooring and I know they're not here!" Best of luck. The more rude you are to me, the less I want to help you. It's also worth mentioning that I've worked here since February 2011 and most certainly do know [...]
Had a guy by the vinyl flooring asking about how durable they are. Told him about each one we carry and he said he'd "test them out". Proceeds to take a reciprocating saw blade and scratch each and every sample of vinyl we had out, saying "No this one scratches, this one too." Just started thinking to myself "No s*** they scratch if you're slashing a blade across them like you're slicing a baguette." Politely, but firmly asked him to stop, said he'd think about getting it and left.
Had a guy once who was dropping ceramic tile on the floor, when I asked him why, he said we wanted the "toughest" tile he could find, but nothing we sold would stand up to his test! Meanwhile I've got a DSHR issue with sharp shards of tile all over the aisle. How do these people get thru the day without injuring themselves or someone else?
I was the department manager for lumber and building materials... and use to be in flooring. When we had customers like this we would tell them, we only load nothing else. If they want to put plastic down for us to put the bags on top we can, other wise they have to load it them selves. This also included when they had to much weight for their vehicle. They had to load it and break their vehicle. On this note I loaded a guys Porsche SUV and placed the bag on his beach towels he put down...(later found [...]
I have dealt with this customer before, our newest lumber associate had not. This guy shows up in a Lexus suv to get 25 bags of concrete. He insists we dust them off and set them gently into his vehicle. I have, in the past, refused and won't load anything for this guy anymore. Our new associate told him exactly where he could put this concrete and walked out. Not sure if he is coming back. Oh yeah, when ever someone loads this guy 1or more bags always seem to slip and fall inside his Lexus and create a [...]
Customer- " Whats the price since its out of the box". Me- "The same sir, its sold by the pc." Cust- "I know but whats the price since its out of the box" repeat 5 times........... People have this hang up on buying mosaics in the box of ten when they are wrapped in plastic.
For the 6th time in the last 3 days I have had customers come in wanting carpet cut to the measurement of the string they used to measure their room size. Literally had a guy say "I need five times this many", and hold out his string about 5 feet apart. Naturally he wanted me to fold the 12x15 carpet in half so it would fit into his Celica, after I had already wrapped it. To top it all off he wanted a discount.