FREE detail was sold five days ago, measurement was done three days later, estimate completed the day after that, and customer came in tonight to pay for his install. So far, so good. I show him the drawing, and he says, "I've built this one wall out four feet, so my carpet can be four feet shorter." Wanting to be perfectly clear, I said, "You did this after the room was measured?" "Yes, and now I don't need as much carpet." "Well, we'll have to come out and measure the space again." "No. I don't have time for that. [...]
just got a call from a customer we have called him twice and left msg stating that quotes are ready 10/3 and 10/10.. he called saying to stop calling him cause he doesn't plan to install for a while and is annoyed with us calling him... hmm 2 calls over a week apart and ur annoyed.. how about just tell us from the get go that u just wanted to have us measure with no present plans to install... cant believe the guys attitude made it sound like we call him ever damn day..... hmm we may just have [...]
Just had a customer blatantly lie to an ASM about what I told them about there laminate install. Customer had a detail done and thought the price was too high.(quoted for 2 bedrooms upstairs, 2 hallways,and a LR downstairs.) Came in on a Saturday and I just happened to be covering flooring. They decided to just do the upstairs bedrooms and the hall outside the bedroom that leads to a set of stairs. Asked me if the installer could do the stairs as well. I told her that the only way they could do the stairs is if they [...]
Someone came up to me yesterday with a carpet tile in her hand. I couldn't understand what she said the first time around, so I asked her to repeat herself. She started waving the tile up and down in my face saying "do you know what this is and where it is?" I just stand there kinda shocked, like "REALLY!" wanting to grab the carpet tile and toss it, which shouldn't even be out of the box anyway. Brought her over to the small carpet tile display stand which carries the only 2 colors we have (that also keeps [...]
I answered the call button in modular shelving. The customer said that he wanted 4 - 40" of the Closetmaid shelving cut. I cut the first piece and handed it to the customer, he said, "let me see your tape measure". He measures the piece and quickly exclaims "you cut this wrong!". I reply "I'm sorry, what size did you ask for?" His reply was "40". My question back to him, "and what did I cut?" His reply was "exactly 40", Me, "so what is the problem?" Him "Well I'm a contractor and when ever I order shelving from [...]
Customer asked me what size the pipes are in his house. The house that was built about 80 years ago. The house that he has no idea if it is up to code. So no, I don't know what size YOUR pipes are. Then he started talking down to me because clearly I can't actually know anything about plumbing.
Lady in her 70's comes to the Pro Desk. Customer: "I am looking for the MAN here that installs rubber roofing. I need to ask a question about sealing the seams" Me: "Ma'am none of the MEN here have any experience with rubber roofing I am sorry........... (dramatic pause) and neither do any of the WOMEN" Customer: silence
I get that we're a pet friendly store. I'm ok with most 4 legged critters. But if your gonna bring your dog in, and let it pee not once, not twice, but FOUR different times around my department, not even say a word about it, and just walk away like nothing happened....maybe you shouldn't have a dog. This is why I'm a cat person.
So...... this is the first time I have had something worthy of posting to this chain. Some background info : I one of the flooring specialists here at 1558. I was up at customer service getting my returns when I answered the phone since it was a little busy. Was a nice lady(NL) on the phone with an.... interesting... question. Me : This is Josh how may i direct your call? NL : Hi there I have a question. Me : Sure how can I help? NL : Do you offer tea service? Me : (A few seconds [...]
Had a funny call yesterday Me: Flooring, this is Kevin, how may I help you? C: Yes, do you carry hot glue guns? Me: Yes we do those are in hardware, would you like me to transfer you over to them? C: Wait I have one other question. Do you carry paper shredders? Me: No ma'am we don't. You might try an office supply store for something like that. C: Well why would you carry glue guns but not paper shredders? Me: Well hot glue guns can be used in numerous home improvement projects but paper shredders are more [...]