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Have you been thrown under the bus by an employer all in the name of “customer service” or had a boss that didn’t defend against an unruly customer?

Tell us your story! Our Retail Confessional is a safe place for you to post your stories (confessions) of your experiences in dealing with the public. Let your voice be heard.

We’re the place where retail, food service, and hotel/hospitality workers get to tell their side of the story when dealing with the public. Anyone that’s worked in retail has experienced those nightmare customers – now’s the time, and here’s the place, tell your side.


Just cut it….

October 29th, 2017|0 Comments

FREE detail was sold five days ago, measurement was done three days later, estimate completed the day after that, and customer [...]

Stop calling me…

October 29th, 2017|0 Comments

just got a call from a customer we have called him twice and left msg stating that quotes are ready 10/3 [...]

A customer lied? Say it ain’t so…

October 29th, 2017|0 Comments

Just had a customer blatantly lie to an ASM about what I told them about there laminate install. Customer had a [...]

Do you know what this is?

October 29th, 2017|0 Comments

Someone came up to me yesterday with a carpet tile in her hand. I couldn't understand what she said the first [...]

You cut it wrong

October 29th, 2017|0 Comments

I answered the call button in modular shelving. The customer said that he wanted 4 - 40" of the Closetmaid shelving [...]

What size are my pipes?

October 29th, 2017|0 Comments

Customer asked me what size the pipes are in his house. The house that was built about 80 years ago. The [...]

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